Personal Details

  • Name: Ronald Regterschot
  • Day of Birth:19/10/1978
  • Address: Kwikstaartstraat 12, 1800 Vilvoorde
  • Phone: +32 484 776 033
  • Email:

Professional Profile

    • More than 10 years of successful experience in customer service and support on different levels
    • Recognized strengths in account maintenance, trouble-shooting, problem-solving
    • Schedule, plan and implement proactive procedures and systems
    • Experience in testing, planning, documenting and implementing procedures and systems (ITIL Foundation certified)
    • Good knowledge of PC and server components as well as LAN/WAN hardware, printers and smartphones
    • Drive for excellence in service and project management assignments, strong sense of customer needs
    • Skilled at learning new concepts quickly, working well under pressure and communicating ideas clearly and effectively
    • Able to get on with others and be a good team-player, as well as working independently
    • Good listener and fluent communicator in Dutch, French and English; good knowledge of German and Spanish

Professional Objectives

    • Exercise a challenging, polyvalent function in the IT department of a medium/large company
    • Continue learning and grow experience in areas that have my interest
    • Implement and stay up-to-date with the latest IT technologies and methods

Work Experience Overview (see Portfolio for details)

  • 09/2014 - Present

    Project Manager Infrastructure           

    AXA-Tech - Brussel

  • 07/2011 - 08/2014

    Service Delivery Manager Corporate & VIP users            

    ABInbev - Leuven

  • 03/2011 - 07/2011

    Citrix Migration Support Engineer

    Dexia Technology Services - Brussels

  • 10/2010 - 03/2011

    Windows System Engineer

    Vandemoortele - Izegem

  • 01/2007 - 12/2009

    IT Operations Coordinator

    Bandag - Zaventem

  • 04/2004 - 12/2006

    Application Support Provider

    Bandag - Zaventem

  • 01/2002 - 04/2004

    Airport Site Administrator

    SITA Belgium - Evere

  • 06/2001 - 12/2001

    Application Support Engineer

    Bank Brussel Lambert (now known as ING) - Brussels)

  • 01/2001 - 06/2001

    Novell Migration Engineer

    Siemens Business Services - Brussels

  • 03/2000 - 12/2000

    Helpdesk/System Engineer

    TempoTeam HQ - Amsterdam


    • ITIL Foundation ABInBev, Dexia, Vandemoortele, Bandag, SITA, Avance
    • MCSE ABInBev, Vandemoortele, Bandag, SITA, Avance
    • Blackberry ES Exchange ABInBev, Bandag
    • CA ArcServe Backup ABInBev, Bandag
    • PRINCE2 Foundation Bandag
    • LEAN Expert Green Belt AXA-Tech, ABInBev
    • Agile Foundation AXA-Tech

Hard Skills

  • Active Directory Extensive skillset ABInBev, Dexia, Vandemoortele, Bandag, SITA, Avance
  • Windows Server Extensive skillset ABInBev, Dexia, Vandemoortele, Bandag, SITA, Avance
  • Sharepoint Moderate skillset Axa-Tech, ABInBev, Bandag
  • Blackberry Enterprise Minimal skillset ABInBev, Bandag
  • GOOD Enterprise Minimal skillset ABInBev
  • Symantec EVault Minimal skillset Bandag
  • Exchange administration Extensive experience ABInBev, Bandag, Avance
  • Citrix administration Moderate experience ABInBev, Dexia, Vandemoortele
  • Cisco Telepresence Moderate experience Axa-Tech, ABInBev

Soft Skills

  • Positive Attitude Extensive skillset Everything is possible
  • Good Communicator Extensive skillset Take something complicated and make it understandable
  • Problem-Solver Moderate skillset Erroneous assumptions can be disastrous
  • Team Player Minimal skillset There is no 'i' in team, but there is in win
  • Accept Criticism Minimal skillset To avoid criticism, do nothing, say nothing, and be nothing
  • Pressure Resistant Minimal skillset Hot heads and cold hearts never solved anything